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Frequently Asked Questions about HiContacts |
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What is HiContacts? |
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What is the difference between HiContacts and HiContacts Pro? |
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What is Excelcius? |
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How soon after placing the order do I receive the product? |
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How many Contact records and Users does HiContacts support? |
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How does the User management work? |
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HiContacts includes a shared Diary - what is that? |
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HiContacts includes email list managment - what is that? |
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Can I have multiple email lists, and how large? |
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Can I change the logo? |
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Does HiContacts require a database? |
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What kind of databases are supported by HiContacts? |
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What are the server requirements for HiContacts? |
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What language is HiContacts coded in? |
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How does the licensing work? |
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| 1 |
What is HiContacts? |
| | HiContacts is a sophisticated online contacts manager, for the easy sharing and storing of contact details for companies and individuals. HiContacts also includes User management, a shared Diary / Calendar and Email List management for simple and fast mass-marketing. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 2 |
What is the difference between HiContacts and HiContacts Pro? |
| | Firstly, HiContacts has one category under which all Contacts will reside. HiContacts Pro has three categories - Clients, Prospects and Suppliers - plus for each there is specific functionality available. For example, the Clients category allows a log of recent and current projects to be kept. The Prospects category records the interest the prospective client has, the value and recent communication. The Suppliers category allows the nature of the service to be recorded. HiContacts Pro also allows Users to search for Contacts accross all categories.
Secondly, HiContacts Pro allows a 'one to many' type relationship for each record added. This is particularly useful when you have many contacts belonging to a single company. HiContacts Pro allows you to assign a Key Contact for each record added, and an unlimited number of further contacts. This 'one to many' relationship is not present in HiContacts.
Thirdly, HiContacts Pro allows each User to manage their own online Diary / Calendar, as opposed to purely having use of a single shared Diary in HiContacts. In HiContact Pro, Users can choose whether to 'View All Users', or choose to filter the view to any one User. Users are restricted to only editing their own Diary - an Administrator however can edit all. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 3 |
What is Excelcius? |
| | Developed by Hibyte, Excelcius is a highly sophisticated database driven online content management technology. It combines fantastic performance with great scalability - but it's greatest asset is its flexibility and ability to adapt. |
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| | Item last updated: Wed Jan 25 15:21:28 2006 |
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| 4 |
How soon after placing the order do I receive the product? |
| | A new order of HiContacts or HiContacts Pro is usually delivered on the same day of purchase, via Email. |
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| | Item last updated: Wed Jan 25 15:21:04 2006 |
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| 5 |
How many Contact records and Users does HiContacts support? |
| | Both HiContacts and HiContacts Pro has been tested to thousands of records. The ability of this product to scale to support huge databases and a vast number of simultaneous Users is one of its greatest strengths. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 6 |
How does the User management work? |
| | At the point where the product is installed, we will create an Administrator account for you. With Admin privileges, you will be able to create an unlimited number of Users, each with a unique Username and Password. Administrators can also create further Administrator Accounts. All Accounts are managed online from a singe point, and include Usage History, and search system to easily locate a specific User in a large User database. User account can also be Viewed, Edited or Deleted. Deleting an Account will remove that User's access to the system. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 7 |
HiContacts includes a shared Diary - what is that? |
| | The online Diary / Calendar allows Users to upload entries of engagements. For examples, meetings, holidays, deadlines etc. The Diary in HiContacts is a single Diary, designed to be shared by all Users. Searches can be performed by Entry Name, and Date.
Each entry is supported by a configurable Reminders system. Users can specify who to remind, and when to remind them. An automated email is then sent to that User, with details of the diary entry. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 8 |
HiContacts includes email list managment - what is that? |
| | This is a sophisticated feature which allows Users to firstly compose emails and store them within the database, and secondly create a series of mailing lists from the Contacts database. A 'mail merge' feature then generates individually addressed emails, and sends them directly from the webserver, on the fly.
There is no limit to the number of email lists, or email templates that can be stored on the system. The size of email lists depends on the number of contacts in the database. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 9 |
Can I have multiple email lists, and how large? |
| | Yes - there is no limit to the number of email lists you can store on the system. Email lists are generated from the Contacts stored on your system - there is no limit to the number, but obviously you can't have more than the total number of Contacts in your database! |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 10 |
Can I change the logo? |
| | Yes. Changing the logo is a simple process, and we're happy to give pointers if you get stuck. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 11 |
Does HiContacts require a database? |
| | Yes. HiContacts, and any Excelcius powered solution requires a database to be present on the server. This can be any SQL Compliant database, such as MS Access, MySQL, PostgreSQL, SQL Server etc etc. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 12 |
What kind of databases are supported by HiContacts? |
| | Any SQL Compliant database, such as MS Access, MySQL, PostgreSQL, SQL Server etc etc |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 13 |
What are the server requirements for HiContacts? |
| | A standard web account will usually suffice for HiContacts and HiContacts Pro, or any Excelcius powered solution. The minimum requirements are 25MB of webspace, a 'cgi-bin' capable of running Perl scripts, and an SQL compliant database such as MS Access, MySQL, PostgreSQL, SQL Server etc etc. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 14 |
What language is HiContacts coded in? |
| | HiContacts is coded in Perl. Perl is cross-platform compatible, and its scalability, flexibility and performance make it the CGI language of choice for skilled developers, for this type of application |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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| 15 |
How does the licensing work? |
| | Per installation, as opposed to Per User. Every installation of HiContacts requires a license, purchased at the full cost of the product. If many licenses are required, then a discount will be offered. There is no limit to the number of Users that may use a single installation of HiContacts, and this has no bearing on the cost. |
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| | Item last updated: Wed Jan 25 15:20:49 2006 |
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